How am I able to place an order?
After you've settled on an item you'd like to purchase, click on the checkout button. Make sure you follow the guidelines on the order page. In the event that you are requesting more than one item, please utilize our "add to cart" feature. In-stock goods are usually sent 2-5 business days after we receive the order request.
What service do you use to process orders?
All orders on our site are handles and carried out through an approved Visa, MasterCard, American Express and PayPal procedure. At the point of offering the card information for a sale, if it has not expired and is valid, it will be pre-approved and charged when the processing has completed.
What forms of payment do you accept?
We accept an extensive array of payments including: Visa, MasterCard, American Express, Diners Club, Discover Card, JCB International Card, and PayPal.
What are the cost of shipping?
We provide you with free shipping on all wine coolers and wine cooling units to all the lower 48 states in the U.S.
What is white glove delivery?
Our White Glove Delivery service will have your item delivered into your home for you, unpack it, inspect it, place it where you would like, and dispose of the packaging. Delivery is set up by an appointment so be sure to provide a telephone number that will be able to be in contact with. Once we reach out to you we will set a date that works best for your schedule. Please note that there may also be Stair Charges that apply to locations with 5 or more stair steps. (Must request immediately after purchase)
How and Where do you ship your coolers from?
Our various wine cooler and wine refrigerator manufacturers ship exactly to the address you provide at check out, for most of our customers they choose to send it directly to their home. This helps increase the delivery time of arrival of first directing it through our office. This helps our customers save both time and money, which allows us to give you the lowest prices and incentives possible.
Do you ship to a P.O. Box/APO address?
No, we do not ship to P.O. boxes and/or APO/FPO.
When will you be able to process the order(s) I requested?
After we've successfully received your payment for the item(s) you ordered, you will receive an order confirmation email confirming your order and payment. Next, your order request will be processed and forwarded out 1-2 business days after the transaction is complete.
When will you contact me to confirm my order requested?
If the product and/or item you requested has alternatives that were not outlined when making an order prior to shipment, upon request, a customer service agent will email you the specifics of the order and estimated time for delivery. Additionally, all normal orders always receive a confirmation email once your order ships. Please be sure to check your inbox and spam folder.
When will I be reached out to with regards to the delivery time?
24 hours after the product and/or item you requested has shipped, expect an email with your shipping details.
What do I do if my goods are harmed, damaged or faulty upon delivery?
We highly recommend that you thoroughly check the packaging of your item(s) when they arrive. If you sense any damage, please make note of it when signing the delivery form and before installing any unit. On the off chance that your item(s) do arrive faulty or damaged, please email returns@winecapitol.com immediately (same day) and attach photographs of the damage, and we will get in touch with you at the earliest opportunity to assist in this issue.
